Returns & Exchanges
At Gatsby Jewellery, we want you to be completely enamored with your purchase. If your piece isn't quite right, we offer a 14-day return window for a full refund or exchange on all unworn items.
Initiate Your Return
Contact our concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and receive your prepaid shipping label.
Secure the Item
Place the jewellery back in its original presentation box and secure it inside the protective shipping carton, ensuring all certificates and tags are included.
Ship with Care
Affix the provided insured shipping label to your package and drop it off at any authorized courier location, ensuring you obtain a receipt for tracking.
Inspection and Refund
Once our gemologists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing